Terms and Conditions

Last updated: 4 May 2026

These terms govern your use of emphasizelabs.com and the services offered through it. By using the site or engaging us for work, you agree to what’s set out below.

Who we are

Emphasize Labs is a legal marketing consultancy based in Kuala Lumpur, Malaysia. We provide SEO and paid advertising services, primarily to Malaysian law firms, plus related advisory work.

The business is currently led by a single founding consultant. As we grow, we may bring in employees and contracted freelancers to support delivery, particularly for technical work outside our core expertise. The founding consultant remains responsible for managing the workflow and overseeing quality on every engagement.

References to “we”, “us”, and “our” mean Emphasize Labs. References to “you” mean any person visiting the website or engaging us for services.

Using the website

You’re welcome to read the site, share links to it, and reach out through any of the contact channels we provide.

You agree not to:

  • Scrape, copy, or republish substantial portions of the site without written permission
  • Use the site to send spam, malware, or anything malicious
  • Attempt to break, hack, or interfere with how the site runs
  • Misrepresent your identity when contacting us

The site is provided as-is. We do our best to keep it running smoothly and free of errors, but we don’t guarantee uninterrupted access. Occasional downtime for maintenance, updates, or hosting issues is part of running any website.

Intellectual property

All content on the site — including written copy, graphics, logos, the Phantom mascot, and the visual design — is owned by Emphasize Labs unless credited otherwise.

You can quote short passages with attribution and a link back to the source. You can’t republish full articles, sell our content, or pass it off as your own work.

If you’ve noticed something on the site that you believe infringes someone else’s copyright, let us know and we’ll look into it.

Engaging us for services

This section applies if you decide to work with us as a client.

Scope. Every engagement is governed by a separate written proposal or agreement that defines the scope, deliverables, timeline, and fees. The terms of that agreement take precedence over these general terms where they conflict.

Suitability. We work primarily with Malaysian law firms. We may decline projects that fall outside our focus, that conflict with an existing client (we typically work with one firm per practice area per geographic region), or that we don’t believe we can deliver good results on. Saying no early is part of how we keep the work we do take seriously.

No legal advice. We provide marketing services. We don’t provide legal advice. If a marketing question has legal implications — particularly around Malaysian Bar Council rules — we’ll flag it, but the final compliance responsibility sits with you and your legal team.

Results. SEO and paid advertising are inherently uncertain. We can point to past results and we apply methods that have worked for other clients, but we can’t guarantee specific rankings, traffic numbers, lead volumes, or revenue outcomes. Anyone in this industry who guarantees those things is either misleading you or breaking Google’s terms.

Use of employees and freelancers. Some technical work may be delivered with the help of employees or contracted freelancers. The founding consultant manages the workflow and remains accountable for the engagement. Anyone with access to your data is bound by a written confidentiality and data protection agreement.

Marketing use of client work. With your written consent in the engagement agreement, we may reference your firm name, the work we did, and the results we achieved in case studies, portfolio pages, or marketing materials. You can withdraw consent at any time, and we’ll remove or anonymise the relevant materials promptly.

Fees and payment. Fees are set out in the engagement agreement. Payment is processed through a third-party payment platform appropriate to your preferred method, and the specific provider will be named in your invoice. Card details are stored by the payment processor, not by us. Invoices are payable within the timeframe specified in the agreement. Late payment may incur interest at a reasonable commercial rate, and we reserve the right to pause work on accounts in arrears.

Termination. Either side can end an engagement with the notice period specified in the agreement. We’ll hand over reasonable working materials at the end of an engagement, but ongoing access to third-party tools (Google Search Console, ad accounts, and so on) reverts to you under whatever access arrangement you originally set up.

Confidentiality

We treat client information as confidential. We don’t share strategies, performance data, or business details from one client with another.

In return, we ask you to treat our methods, frameworks, and recommendations as confidential too. Specific techniques and processes we use are part of how we earn a living.

Liability

We do our best work, but no consultant or service provider can take unlimited liability for outcomes outside their direct control. To the fullest extent permitted by Malaysian law:

  • We’re not liable for indirect or consequential losses (lost profits, lost opportunities, lost goodwill)
  • Our total liability for any claim arising from a service engagement is capped at the fees you’ve paid us in the three months before the claim arose
  • We’re not liable for breaches caused by third-party platforms, malware, hacking, or other security incidents outside our reasonable control, provided we’ve taken reasonable security measures
  • Nothing in these terms limits liability for fraud, gross negligence, or anything else that can’t be limited by law

These caps don’t apply to website-only visitors who haven’t engaged us — but visitors should also note that we make no warranties about the accuracy or applicability of free content on the site for any specific situation.

Indemnity

If you engage us and something you provide (your content, your access credentials, your instructions) causes a third-party legal claim against us, you agree to cover our reasonable costs in defending it. This is standard for service businesses and protects against situations like a client supplying copy that turns out to infringe someone else’s copyright.

Changes to these terms

We may update these terms occasionally. The “Last updated” date at the top will change when we do.

For material changes that affect existing clients, we’ll notify you directly. For website-only changes, the updated version on the site applies to anyone visiting from that point onwards.

Governing law

These terms are governed by the laws of Malaysia. Any dispute that can’t be resolved through good-faith discussion will be subject to the exclusive jurisdiction of the Malaysian courts in Kuala Lumpur.

For international visitors and clients, we’re happy to discuss alternative arrangements (such as arbitration) where appropriate, but the default is Malaysian jurisdiction.

Severability

If any part of these terms turns out to be unenforceable in your jurisdiction, the rest still applies. We don’t lose the whole agreement because one clause doesn’t work in one place.

Contact

Questions about these terms, or anything else legal-shaped:

Emphasize Labs Kuala Lumpur, Malaysia
Email: help@emphasizelabs.com
WhatsApp: +6017-515 7871